Frequently asked questions

No. You can check out as a guest. An account lets you track orders, save addresses and keep your bikes in My Garage.

You'll see an order number on screen right away (save it to track your order). Our team then calls you to confirm the order before it ships.

Yes, until it's handed to the courier. Call or WhatsApp us with your order number as soon as possible.

1–2 days inside Dhaka and 2–4 days to the rest of Bangladesh. Remote areas can take a day longer.

৳ 70 inside Dhaka and ৳ 130 outside Dhaka. Delivery is free on orders over ৳ 5,000.

Yes. Choose cash on delivery, then tell us when we call to confirm. We'll keep it ready at our Bangshal store.

Cash on delivery, bKash, Nagad, and Visa or Mastercard debit and credit cards.

Yes, in all 64 districts. For orders above ৳ 30,000 we may ask for a small advance.

Unused items in their original packaging can be returned within 7 days of delivery. See the Shipping & Returns page for details.

Yes. Size exchanges are free within 7 days if the item hasn't been worn on the road and the tags are attached.

Add your bike to My Garage. Every product page then shows whether it fits. You can also open Shop by Bike to see only parts for your model.

Send us a photo of the old part (and its part number, if visible) on WhatsApp. We'll find the right one.

Genuine parts are made by or for the bike manufacturer. Aftermarket parts are made by other brands, sometimes cheaper and sometimes an upgrade. We always label which is which.

Many do. The warranty period is shown on each product page. Wear items like brake pads, filters and chains don't carry a warranty.

Contact us with your order number and photos of the problem. See the Warranty page for the full process.